QUESTIONS AND ANSWERS
At Narrative The Black History Group, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home. Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch we’ll be happy to help you out.
DO YOU SHIP INTERNATIONALLY?
We are currently only shipping within the UK and Ireland. Please keep checking the website and our social media accounts for updates on when this will change.
HOW LONG DOES SHIPPING AND DELIVERY TAKE?
Please allow up to 7 - 10 working days for the product to be shipped and delivered.
P+P will be added at checkout.
Please note: We are currently only shipping to the UK and Ireland. Shipping fees cost £4.99 or free with orders over £70.
WHAT IS YOUR RETURN POLICY?
We want you to love your new purchase from our store. If for any reason you are dissatisfied with your item or it has not arrived in good condition then we are happy to give the customer a full refund or an exchange. Just return the item in its original condition and packaging.
Customer is responsible for the return postage cost.
Please email firstname.lastname@example.org for return information.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all debit and credit card payments. There is also the option to pay via paypal.
ARE THERE COUNTRIES YOU DON'T SHIP TO DUE TO COVID-19?
We are currently only shipping within the UK and Ireland. We are constantly checking the government guidelines in regards to
COVID -19. We will update the website to make it possible for our customers outside to the UK to purchase as soon as we feel it is safe and efficient enough to do so.